When a product malfunctions or is accidentally damaged, consumers often contact KiiBOOM, leading to numerous after-sales disputes. Poor handling of such issues can reduce customer satisfaction and increase return costs. Product Protection services effectively resolve these problems.Guide Contents:
1. Product Protection Coverage and Claims Rules
| Coverage | Scenario | Detail | Covered |
|---|---|---|---|
| Extended Warranty | Wear and Fatigue | Long-term use leads to wear and tear of components and material degradation, particularly evident in high-speed rotating parts where wear and fatigue are more pronounced. | Yes |
| Extended Warranty |
Design/Manu
facturing
Defects
|
Defects caused by material selection, production
processes, or design flaws.
|
Yes |
| Extended Warranty |
Environment
al Factors
|
Faults due to extreme temperatures, humidity, or other adverse environmental conditions. | Yes |
| Extended Warranty |
Improper Use
|
|
No |
| Extended Warranty |
Unqualified
Repairs
|
Damage resulting from repairs performed by unqualified personnel. | No |
| Extended Warranty | Power supply failure | Issues include power outages, voltage and frequency deviations, reverse polarity, phase and neutral line reversal, missing phase power, phase sequence alteration, and AC/DC confusion. These issues directly disrupt normal power supply, potentially leading to equipment malfunction or damage. | Yes |
| Extended Warranty | Circuit Faults | Include broken wires, short circuits, shorting, grounding issues, and wiring errors. These faults interfere with normal current flow, which may prevent device startup or cause unstable operation. Cover overheating/burnout, failure to operate, electrical breakdown, and performance degradation. | Yes |
| Extended Warranty | Equipment and component failure |
Cover overheating/burnout, failure to operate,
electrical breakdown, and performance degradation.
Such failures are typically caused by prolonged
operation under abnormal conditions (e.g.,
overheating), design defects, or manufacturing
quality issues.
|
Yes |
| Accidental |
Transient
current and
voltage
fluctuations
|
It refers to a transient overvoltage in a circuit that
exceeds the normal operating voltage, also known as
transient pulse voltage, transient overvoltage, surge,
or electrical surge.
|
Yes |
| Accidental |
Accidental
damage
|
Drops, screen cracks, etc.
|
Yes |
| Accidental |
Liquid
spillage
|
Damage caused by liquid spills or splashes.
|
Yes |
| Accidental | Battery failure caused by external force | battery is unusable or unable to charge properly) |
Yes,
excludes
battery
performance
degradation.
|
*Supporting Materials:
- Incident description (time, location, issue);
- photos/Videos of damage;
- Product Serial number.
2. Product Protection Claims Process
3. Product Protection Claims System
