World-wide Shipping Provided
Q: Which countries and regions do you ship to?
A: We ship to all over the world in most cases. We can’t ship to APO, DPO address, and P.O. box. We don’t ship to the forwarding addresses.
For Korea， we require your personal customs code as per request by the Korean customs clearance authority. Please provide this information while filling your shipping address at the checkout page or put it in your order note.
Para o Brasil, e obrigatoriamente que fornece o numero do CPF no campo do endereco.(we require your CPF number (format: xxx.xxx.xxx-xx) as per request by the Brazil customs clearance authority. Otherwise, we’re not allowed to ship out your parcel.)
Try to match your city and zip code in the DHL’s system before filing them in at the checkout page. We may not be able to process shipment if your address is not accepted by the DHL system. If necessary, using wherever a place as the shipping origin to fill in is fine.
Q: How much is the shipping fee to my country/region?
A: The shipping fee depends on the location and the shipping methods. Both Standard Shipment and Express Shipment are provided. At the checkout page, you’ll find the shipping fee is calculated automatically after selecting the shipping method you want.
Q: How long do I receive my order after placing an order?
A: Our team works Mon-Fri. Generally, in-stock orders are shipped out in 2-3 working days. The Estimated Time of Arrival (ETA) depends on the recipient's location and the shipping method you choose. For the back orders, preorders, and customized orders, please go to the specific product page to check for the estimated shipment date. In sales, holidays, or to some certain remote regions where the customs and transition cost a long time, the ETA will take a longer time as well.
*Note: we manually check and update the stock every three working days. There could be a situation that we found out the product is out of stock after you placed the order. If that happens, we’ll send an email notification to you.
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General ETA |
Standard Shipment |
Express Shipment |
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In-Stock Orders Placed In Working Days |
8 - 14 working days after receiving a tracking number |
4 - 6 working days after receiving a tracking number |
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In-Stock Orders Placed In Weekends |
8 - 16 working days after receiving a tracking number |
7-10 working days after receiving a tracking number |
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Preorder/Backorder Products |
Please refer to the product page |
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Customized Products |
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Q: Can you declare the parcel as a gift?
A: No. Sorry, the courier service does NOT accept the declaration as a gift for customs clearance.
Q: Is VAT or import tax included?
A: Because the customs policy of different countries varies, we can NOT guarantee whether there’s a tax for you or not. Our product price does NOT include VAT or any import tax of your shipping destination.
If you request, we can try our best to declare at a relatively reasonable value for the product. Please drop an email to support@kiiboom.com if the customs reach out to you for anything, we may provide our suggestions if possible.
From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, United Kingdom, Singapore, South Korea, and some other EU countries (except remote areas) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Please feel free to email us at support@kiiboom.com if you have further questions.
Additional Notice of Shipping
It’s the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
1) Parcel on hold by customs:
We will contact the client ASAP once we receive any notification from our shipping company that your parcel is on hold by customs due to any customs clearance reasons. If the client does not provide any necessary information within 48 HOURS that is requested by the customs, including but not limited to the tax payment, in a timely manner, the parcel will be returned to the shipping company’s country of origin warehouse. If you want to re-ship the parcel, you may need to pay an additional fee according to the bill from our shipping company. If you decide not to get the parcel at your own discretion, you may need to carry the burden of return shipping cost according to the bill from our shipping company. We will refund the actual amount of payment of your order after the deduction of the return shipping cost.
2) Shipping information incorrect or incomplete:
We will contact the client ASAP once we receive any notification from our shipping company that any of your provided shipping information is incomplete and/or incorrect, including but not limited to incorrect/incomplete delivery address, zip code missing, ID number missing (for Taiwan clients), CPF missing (for Brazil and Korea clients), phone number missing, the decline of phone calls, incomplete names (such as using initials). Nonetheless, if the client doesn’t reply to our inquiry promptly, the delivery may fail. The client may need to bear the additional cost of re-delivery.
3) Parcel lost or stolen after delivery:
We are not responsible for the stolen/missing parcels after delivery. We strongly recommend contacting your local delivery guy for scheduling delivery or having someone stay at home to ensure the parcel is signed and delivered to you.
If the parcel is lost, the client will need to contact the local delivery service and request for proof of failure in delivery. If there’s no valid proof to indicate that the delivery service admitted the failure in delivery, we won’t be able to claim any compensation from our shipping company. In this case, we won't be able to provide a refund or re-shipment for you.
If the tracking status appears as “Delivered” on the courier’s website (e.g. DHL) for over one month, the delivery details on the courier’s website will be deleted. The courier will not provide any compensation to us for these orders, that’s why we can’t provide any refund or re-shipment if the client does not approach the local delivery service AND does not inform us to investigate the parcel via email in time.
For additional questions, shoot us an email at support@kiiboom.com