KiiBOOM products are covered by a warranty (excluding Gift Card). Please send an email to support@kiiboom.com before sending any parcel to us. We do NOT receive random returns. If you do return the products randomly, we will not offer any refund.
If you receive an incorrect version of the product, or there’s a manufacturer defect, you can:
- Record a short video to show the problem you meet.
- Write an email to us at support@kiiboom.com.
- Provide your order number and state your issue clearly
- Attach photos and videos in the email
We request a video because that’s a better way to help us identify the problem than the texts. Sometimes the product (like a keyboard) is not faulty but enters into the “driver layer” which may make itself not respond to actions. We need to check the video and we will suggest solutions to you. If we confirm that the product needs to be returned and to be further checked by the tech team, we will issue an RMA form and inform you to return the product.
Because some of our products (e.g keyboards and DIY kits) are easily disassembled and assembled, so in some cases, we may only send replacement parts such as PCB, cable, plate, etc. For some products such as earphones, we provide repair services instead of replacements. Repair fees and two-way shipping fees will be charged if no manufacturer defects are detected.
RMA FORM
When the return process starts, we’ll email an RMA form to you. You need to fill it out accordingly, print it, and send it back to us with the return products in the same parcel. The return address will be included in the RMA form. Our warehouse handles the parcel based on the RMA form. If you don’t include the form in the parcel, the parcel will be handled as a random parcel and we won’t be able to process a refund or replacement for you (if any).
Due Date of Sending Returen Parcel(s)
The return parcel needs to be sent to the designated return address and its tracking number needs to be informed to us via email within seven (7) days after the RMA form is issued. Any return parcel that is sent after the due date may void the eligibility of receiving a replacement and/or a refund.
Received Incorrect / Missing Product(s)
If you open the parcel and find the product is not the version you ordered, or you find some accessories are missing, please provide photos of:
- the product you received;
- the label of the received product (which usually can be found on the back of product or on the package box).
- the tracking number written/printed on the shipping parcel bag
Please email these photos to us at support@kiiboom.com within 7 days after the parcel has been delivered to you.
15-Day No-Reason Free Return and Exchange Guarantee:
Understanding the uncertainty of online shopping where you cannot physically evaluate products, at KiiBOOM, we prioritize your comfort and confidence in your purchases. We offer a 15-day no-reason free return and exchange guarantee, giving you sufficient time to evaluate your new product. If, for any reason, within 15 days of receipt, you are not satisfied with your purchase, please reach out to our dedicated customer support at support@kiiboom.com with your order details. We will issue a free shipping label for you to return the product—no questions asked.
30-Day Free Replacement or Refund Guarantee for Any Issues:
At KiiBOOM, your satisfaction is our top priority, and we strive to provide you with assurance in your purchases. That's why we have a 30-day free replacement or refund guarantee for any problems that might occur. Be it a manufacturing defect, a performance issue, we are here to resolve it. Please contact our customer service team at support@kiiboom.com with your order number and a video showing the issue within the first 30 days of your purchase. We will quickly organize a free replacement or process a full refund. We are dedicated to ensuring your complete satisfaction with every KiiBOOM purchase. After the initial 30 days, and up to the end of the 1-year warranty period, we will provide free replacement parts at no additional cost to you or a new replacement unit with the customer covering the shipping costs.
*Our 15-day & 30-day warranty applies only to the following countries Canada, United States, Netherlands, Poland, United Kingdom, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, Ukraine, France, Mexico, Italy, Chile, South Korea, Japan, Switzerland, United Arab Emirates, Portugal, Israel, Russia, Belgium and Germany. Customers in other countries may incur additional fees for warranty service.
Order Cancellations
Once the parcel leaves our warehouse, we will not be able to cancel your order. If you still want to cancel the order, but the product has already been shipped out, you will have to reship the product back to us at your own expense. The shipping fee from and to our warehouse won’t be refundable.
Cancellation and/or order modifications such as changing colors or preferences can only be done manually via our staff after the warehouse has confirmed that the order has not been shipped yet. As our staff might not be available during non-working days and weekends, please make up your mind before placing an order. If you really need to cancel and/or modify your order after purchase, please contact us via email (support@kiiboom.com). We’ll help you with the changes if they could be done.
Parcel Lost / Stolen
We are not responsible for the stolen/missing parcels after delivery. We strongly recommend contacting your local delivery guy for scheduling delivery or having someone stay at home to ensure the parcel is signed and delivered to you.
Clients have the responsibility to help with the successful delivery. For parcels that are shown as delivered on the tracking website, the shipping company won’t provide any compensation to us. For some shipping couriers such as DHL, the tracking record will be deleted by the shipping courier in one month, and the shipping company won’t provide any compensation to us as well. Thus, we won’t be able to provide a refund.
For more details, please refer to the Shipping Policy and FAQ.
Refunds (If Applicable)
The refund/replacement will only offer after we have received the returned products. It generally takes 5-10 business days to process the refund. The credits will automatically be returned to your credit card or original payment method around 7-14 business days, depending on your bank service.
Refund Methods
For eligible returns or cancellations, customers can choose between the following refund methods:
- Refund to the Original Payment Method: If the purchase was made via credit card, PayPal, or other supported payment methods, a refund will be processed back to the original payment method used for the transaction.
- Store Credit: Alternatively, customers may choose store credit, which can be used for future purchases on KiiBOOM.com. Store credit is a flexible and convenient option, allowing customers to enjoy a seamless shopping experience with us again.
When Store Credit is Prioritized
In certain circumstances, store credit may be prioritized over a direct refund to the original payment method. These situations include, but are not limited to:
- Purchases Made with 50% or More Discount: If a product was purchased at 50% off or more from the original retail price, store credit may be offered as the default refund method.
- Promotional Periods or Special Sales Events: During promotional events or sales periods, where significant discounts are applied, store credit may be the preferred refund method. This helps us maintain the stability of our promotions and offer better deals to future customers.
- Compensation-Based Refunds: In cases where store credit is offered as compensation for issues such as delayed shipping, product issues, or customer service resolutions, store credit will be issued instead of a refund.
How to Request a Refund
To ensure we process your preferred refund method accurately, customers are encouraged to reach out to us via email at support@KiiBOOM.com. Please clearly indicate your preferred refund method when requesting a refund.
- If you prefer a refund to the original payment method, kindly specify that in your email.
- If you prefer store credit, we will issue a store credit code for use on future purchases.
- If no preference is provided within 48 hours of the refund request confirmation, the default refund will be processed as store credit.
Important Notes
Non-Refundable Items: Certain products, such as customized items and Mystery Boxes are non-refundable and cannot be returned for a refund or store credit unless there is a quality issue.
We strive to provide the best service possible and will always aim to offer the most suitable solution for our customers. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at support@KiiBOOM.com.
